Implementing ERPs: Is Your Change Management Methodology Up to It?

In the realm of ERP implementation, success hinges not only on technological prowess but also on adept change management strategies. Over the past few months, we engaged with a prospective client deliberating the adoption of SimplySolved as their ERP Change Management solution for a revolutionary ERP System. The client, having taken initial strides in establishing a robust task management system, is apprehensive about whether SimplySolved might be too daunting for their organization. The pertinent question arises: Is the organization truly prepared for the ERP System?

Shouldn’t the real query be whether the organization is prepared for the ERP System?

Addressing Barriers to Change

The crux lies in ensuring that your change management framework adeptly confronts and manages the significant and foundational obstacles inherent in ERP systems. With ERPs, implementation transcends mere hierarchical structures or functionalities; it permeates cross-functionally throughout the enterprise. Often, the stumbling blocks stem not from software integrity but from inadequately managed human and social issues. Let’s delve into some common barriers to change:

1. Leadership (Sponsorship)

Effective change necessitates leadership that unequivocally demonstrates commitment throughout the entire implementation process.

2. Communication

Ineffective communication, with generic messaging rather than tailored approaches, can impede understanding and acceptance.

3. Training

Training should not solely focus on system mechanics but also on integrating the system into job roles effectively.

4. Motivation

Training efforts should encompass not only imparting knowledge but also motivating users for effective adoption.

5. Conflict Resolution

Establishing mechanisms for addressing cross-functional decision-making and conflicts swiftly is imperative.

6. Management Preparedness

Managers must be equipped to tackle resistance to change, potentially stemming from within their ranks.

7. Change Implementation Focus

Shifting focus from mere technology deployment to comprehensive change execution is vital.

Critical Elements of an ERP Change Management Strategy

Given the complexity of ERP implementation, what key components should your ERP change management strategy embody to effectively navigate these barriers?

1. Functional Engagement

The ERP Change Management approach should pivot from project-centric to program-centric, emphasizing the creation of an enabling project structure.

2. Sponsorship Focus

Central to the strategy should be a relentless focus on securing sponsorship at all levels throughout the ERP implementation.

3. Foundational Approach

Anticipate and address human and social barriers foundationally, rather than addressing them piecemeal.

4. Replicable Process

Adopt a replicable process mirroring the ERP’s standardized practices, discouraging siloed behaviors.

5. Integration with Implementation

Embed change management training within the implementation process to equip leaders with the requisite skills and knowledge for effective sponsorship.

Before finalizing your ERP change management strategy, ensure it aligns with these fundamental principles for success. The SimplySolved approach encapsulates all five requirements—how does your change management strategy measure up?